What is the class cancellation policy?
By signing up for one of my classes, your deposit serves as a commitment to train, that you agree to the Code of Ethics (see below) and the Cancellation Policy.
Non-Refundable deposits are required to hold your space in class. Your deposit will not be refunded should you cancel out of your selected workshop dates. Your deposit cannot be transferred to another massage therapist, or applied to another Ashiatsu instructors class. Only in the event of proper documentation of injury, pregnancy, death in the immediate family, or extreme weather prohibiting travel (airports and highways closed) will your deposit be allowed to be rolled over to a workshop at a later date. This special consideration will be allowed one time only by the discretion of the Ashiatsu instructor.
If you have other circumstances besides those listed above and still need to cancel out of your upcoming Ashiatsu class, you may roll your tuition over to the next Ashiatsu course offered at a later date by Jeni Spring, by giving at least 15 days’ notice and paying a $75 fee per class that you wish to roll over. Any notice less than 15 days is not eligible for rollover – unless the situation can be documented as mentioned above (injury, death in the immediate family, or weather prohibiting travel.)
There are absolutely no refunds for courses attended.
What if the class doesn’t meet its minimum enrollment requirements?
Luckily due to the popularity of our classes, we haven’t had to cancel or reschedule a class due to low enrollement in years! Typically it’s the opposite, we sell out months in advance – so early registration is always highly recommended.
Heeling Sole / Jeni Spring will happily refund all money for any cancelled seminars due to our responsibility – such as if the class minimum enrollment requirements are not met.
We reserve the right to cancel class 2 weeks prior to the event should there not be enough interest and minimums not met – for Barefoot Basics, Anterior/Sidelying & Ashi-Thai classes in San Antonio, Class minimum is 4 students. For Advanced Ashiatsu in San Antonio, or for any class held outside of San Antonio, class minimum is 6 students.
If registration is low enough for the instructor to choose to cancel class, you will be notified by phone 2 weeks prior to the scheduled dates. At such time, students can choose:
A) If they would like a 100% refund.
B) Roll your deposit over to the next listed class with no penalty
We do not recommend that you book airfare until you have confirmed with the instructor that your selected class has met the minimum enrollment requirements and will not be cancelled.
Can I leave class early, or arrive late?
This is a question that is unfair to the other students in class. Our Ashiatsu workshops are teamwork based, and being that we have SO MUCH ‘feet on’ practice time each day, if you aren’t there, then your partner is left stranded. We also have so much information jam-packed into class that e-v-e-r-y moment matters. There is no fluff or filler material in Ashiatsu training, we need to start promptly ontime and we typically go right up to the last minute of class each day, because our instructors are trying their best to make you the best barefoot massage therapist you can be!
As such, we do not allow partial credit hours, and cannot allow you to leave the class early. If you have to leave due to an emergency, we will withold your CE’s and eligibility to become certified until you re-attend the course to make up the missing time.
Also, if you are chronically late to class first thing in the morning, after breaks and lunches, we may reduce the number of CE hours awarded, due to lack of full attendance.
Please be respectful of our time as we work hard to teach you Ashiatsu!
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CLICK HERE to read more answers to the most frequently asked Ashi questions!